In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various channels of correspondence.This connection can be a reaction, interaction, effect or overall customer experience, which takes place online and offline. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience. Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various channels of correspondence.This connection can be a reaction, interaction, effect or overall customer experience, which takes place online and offline. The term can also be used to define customer-to-customer correspondence … In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. In commerce, customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. Customer engagement is a business communication connection between an external stakeholder (consumer) and an organization (company or brand) through various channels of correspondence.This connection can be a reaction, interaction, effect or overall customer experience, which takes place online and offline. This interaction is made up of three parts: the customer journey, the brand touchpoints the customer interacts with, and the environments the customer experiences (including digital environment) during their experience.

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